Overview
Launch Your Career in Airline Customer Support Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of Airline Support Specialist and assist passengers worldwide while building valuable experience in the dynamic aviation industry.
Role Overview
In this role, you'll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You'll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you'll join a motivated team focused on providing world-class support.
Key Responsibilities
- Deliver professional, timely assistance via phone, email, chat, and social channels
- Support passengers with bookings, flight changes, and cancellations
- Clearly communicate policies on fares, baggage, and special services
- Provide information on check-in, boarding, and travel requirements
- Suggest routes, upgrades, and tailored travel solutions
- Collaborate with internal teams to resolve complex cases
- Keep accurate records of customer interactions and solutions
- Stay up to date with airline policies, promotions, and industry regulations
- Participate in regular training to sharpen skills and advance in the role
Requirements
- Italian fluency (C2 level)
- English fluency (B2 level)
- EU citizenship or Portuguese Residency Card
- 0–1 year of experience in customer support
- Strong communication, analytical, and interpersonal skills
- Eagerness to learn and develop
Why Join Us
- Competitive Salary that values your skills and effort
- Language Bonus for your Italian proficiency
- Performance Bonus based on results
- Health & Life Insurance for your peace of mind
- Onsite Work Environment fostering growth and collaboration
Ready to start your journey with the International Airline Support Project? Apply today and let your career take flight
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