Job Offer: German-Speaking Customer Service Representative Remote (Rent-a-Car Company)
Location: Remote (based in Portugal)
️ Start Date: 15/05
️ Languages Required: Fluent German (spoken & written), good English for internal communication
Contract: Full-time
Salary Package:
* 1,030/month, paid 14 times per year
* 10/month performance bonus (120/year)
* 30/month complexity bonus
Working Hours:
* Monday to Friday: 07:00 20:00 (rotational shifts)
* Saturday: 08:00 16:00
* Sunday: 08:00 17:00
* Days Off: 2 rotational days off per week
About the Role
Join a leading international rent-a-car company as a Remote Customer Service Representative, assisting German-speaking clients. Youll help with bookings, inquiries, and customer concerns all while working from home in Portugal.
Your Responsibilities
* Handle customer interactions via phone, email, and chat
* Assist with car reservations, changes, and issues
* Provide policy information and solutions in a professional manner
* Follow internal procedures and escalate when necessary
* Deliver excellent customer satisfaction and meet quality KPIs
Your Profile
* Fluent in German (spoken and written) required
* Good level of English for training and internal use
* Experience in customer service is an asset
* Strong communication and problem-solving skills
* Comfortable working rotating shifts, including weekends
* Home office setup with stable internet connection
What We Offer
* 1,030/month base salary (×14 months)
* 30/month complexity bonus
* 10/month performance bonus
* 100% remote work within Portugal
* Paid training and onboarding
* International, supportive work environment
* Career development opportunities in a recognized travel brand
Interested? Lets get started!
Send your CV to: sven.evens@cbtalents.org
Start your journey with us on 15th May!
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