Advance Your Career in IT Customer Specialist! Are you passionate about technology and dedicated to providing excellent customer service? Join a global support team where you'll assist customers with technical inquiries while developing valuable expertise in a dynamic and fast-paced environment. Role Overview As an IT Customer Specialist, you will act as the main point of contact for customers seeking assistance with technical issues, products, and services. Through multiple communication channels — including phone, email, chat, and social media — you will provide clear guidance, troubleshoot problems, and ensure customers receive efficient and reliable solutions. With structured onboarding and continuous learning opportunities, you will expand your technical knowledge within a collaborative and service-focused team. Key ResponsibilitiesProvide professional technical support viaphone, email, chat, and social mediaAssist customers withproduct functionality, troubleshooting, and technical inquiriesGuide customers throughstep-by-step solutions to resolve technical issuesOffer clear explanations regardingsystem features, updates, and service optionsSupport customers withaccount, software, or device-related concernsCollaborate with internal technical teams to addresscomplex or escalated casesAccurately document customer interactions and solutions in internal systemsStay up to date withproduct updates, system improvements, and technical best practicesParticipate in ongoingtraining programsto strengthen technical expertise and service qualityRequirementsLanguage Skills:Fluent inGerman (C2)andEnglish (B2) .Eligibility:EU citizenshipor validPortuguese residency card .Experience:0–1 year in customer support or related roles.Skills:Strong communication, problem-solving, and interpersonal abilities.Mindset:Curious, adaptable, and eager to grow within an international environment.Why Join Us?Competitive Salary:Recognition for your skills and dedication.Language Bonus:Additional rewards for your Spanish proficiency.Performance Bonus:Incentives for meeting and exceeding targets.Health & Life Insurance:Comprehensive coverage for your well-being.Onsite Work Environment:A collaborative setting that encourages growth and teamwork.Ready to embark on your next career journey? Apply now and let your career soar with theInternational Airline Support Project! #J-18808-Ljbffr