Service Delivery Manager – Hybrid (Lisbon)
What we are looking for
Hard skills
Minimum 6-8 years of expertise in IT Service-related industry.
University degree with IT or Business orientation.
ITIL Service Management Certificate Qualified (or equivalent).
Expertise of key aspects of Service Delivery processes and business characteristics
Managing Client relationships
Interface within a global enterprise organization
Specific expertise in IT Service chain and incident, problem and change processes
Practical and structured of ITIL Service Delivery processes
Quality systems (i.E. Six Sigma)
Data privacy, compliance, as well as security issues and SOX compliance requirements are appreciated
Very good English skills
Soft skills
Good communication
Team spirit
Proactivity
Time management
What we have to offer
Careful onboarding and close support from day one.
Continuous feedback aligned with your professional goals.
An accessible and collaborative team ready to support each individual's journey.
A close-knit environment where idea sharing and personal development are valued.
Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.
Social events and initiatives that strengthen team spirit.
To apply for this opportunity, simply send your CV to: ******