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Senior Retail Product Specialist, Lisbon
Location: Lisbon, Portugal
Job Category:
Other
EU work permit required:
Yes
Job Reference:
288e7c8dac10
Job Views:
3
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
How will you make an impact?
As a Senior Retail Product Specialist, you will be in charge of:
1. Support - Retail specific hot skill tickets 50%
2. Resolving complex, retail-specific tickets (POS, Infrastructure) escalated from our dedicated offshore support team
3. Consistently meeting committed resolution dates to ensure seamless business operations and minimize disruption
4. Thoroughly investigating issues to provide comprehensive analysis before escalating to development or other relevant teams
5. Managing post-go-live activities and providing hypercare support to ensure smooth transitions and optimal system performance
Project Manager - Conducting small projects (ex: Traffic Counting solution rollout in China) 20%
1. Taking full ownership of small projects from inception to completion, whether managing the retail component within a larger initiative (Gemini) or leading a dedicated retail project
2. Proactively collaborating with other teams and groups to ensure timely delivery of expected results
3. Maintaining transparent communication with team members regarding project activities, potential overlaps, and offering support to colleagues, even on tasks outside the immediate project scope
4. Developing comprehensive project plans based on established milestones to proactively mitigate potential delays
5. Establishing a robust requirement tracking system with precise fit/gap analysis
6. Proactively escalating potential issues that may impact project timelines or budget adherence
7. Providing clear and concise project updates to all stakeholders and supervisors
Ensuring strict adherence to all compliance and cybersecurity protocols
Continuous Innovation 20%
1. Driving continuous improvement of the retail template across SAP, Richemont Retail Portal, and POS systems
BTQ Wave Support / Coordination - Creating/Deploying new BTQs 10%
1. Managing configuration and master data for new boutique deployments
2. Overseeing retail cutover processes and coordinating with other teams to ensure seamless transitions
3. Providing on-site support for new boutiques as needed, identifying and resolving any issues encountered during launch
How will you experience success with us?
1. Proven technical expertise in store operations, particularly within SAP Retail:
2. SAP SD: Sales Orders, Pricing, Outputs
3. SAP Finance integration
4. SAP & POS interface integration
5. SAP UI5 and Fiori Launchpad knowledge at functional level
6. Stock / Inventory Management (incl. transfers / Goods Receipts)
7. POS configuration (nice to have)
8. POS GK experience (nice to have)
9. You have excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously
10. You are a team player. Helping others when needed, and keeping them in the loop of the activities that may impact them
11. You have excellent communication and interpersonal skills with ability to build trusted relationships within the team and across the organization
12. Demonstrated patience and resilience in managing demanding situations, particularly within the fast-paced, 24/7 retail environment
13. Project management experience is highly desirable
14. Luxury or retail business acumen is a distinct advantage
15. Fluency in English is required; proficiency in French is a plus
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