German Customer Service Representative in Faro Almancil, Portugal | Posted on 02/16/2026Multilingual Customer Service Agents – Algarve, PortugalContract: Permanent | Full-TimeLanguages Required:About the PositionWe are currently hiring experienced Multilingual Customer Service Agents to join an expanding international support team based in the Algarve. In this role, you will provide high-quality customer assistance through phone, email, and live chat, ensuring a positive customer experience and high satisfaction levels.This is a hybrid position, with initial training delivered on-site, followed by a flexible home/office working model.Main DutiesProvide excellent customer support across voice, chat, and emailHandle both inbound and outbound customer interactions in a professional mannerAim to resolve customer issues on the first contact whenever possibleManage complaints and escalations with a calm and solution-focused approachLog and update customer information accurately using CRM and ticketing platformsWork according to service level agreements (SLAs) and quality guidelinesMeet individual and team performance targets related to quality, productivity, and customer satisfactionKeep up to date with product knowledge and process changesEnsure compliance with data protection and internal security proceduresFluency in German, plus strong English skillsAt least 2 years of experience in customer service or a contact centre environmentConfident supporting customers via phone, email, and live chatComfortable using CRM systems and digital tools (Zendesk experience is a plus)GDPR Notice By submitting your application, you provide GDPR consent for your CV and personal information to be processed for recruitment purposes.#J-18808-Ljbffr