Direct message the job poster from Experis
Experis is recruiting a Customer Service Role for an international European company in the process of setting up a new location in Lisbon. As part of its expansion, we are looking for a bilingual customer service representative who is fluent in French or German. This role is key to ensuring seamless communication between our customers and our employees, facilitating efficient service delivery.
Responsibilities:
- Coordinate with employees to ensure timely acceptance and execution of services
- Assist customers during onboarding, ensuring accurate information is gathered
- Resolve and troubleshoot service execution issues, such as accessibility challenges
- Manage and process customer feedback, damages, and quality issues
- Handle employee absences according to established guidelines
- Ensure customer payment information is current and accurate
- Respond to employee questions regarding contracts and payroll issues
- Provide feedback on employee performance, escalating issues when necessary
- Initiate contract changes for employees as needed
- Participate in the planning and execution of events for employees and customers
- Make regular calls to employees and customers to ensure service quality and collect feedback
Requirements:
- Ambitious, committed and focused on self-improvement
- Exceptional interpersonal and communication skills
- German or French or Italian + Fluent in English (C1)
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service
Industries
- Consumer Services
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