We're seeking a skilled Customer Experience Champion to join our team in Portugal. This pivotal role plays a critical mission point in ensuring fast, clear, and professional communication with customers.
The Customer Experience Champion is responsible for:
* Responding to customer inquiries across multiple channels;
* Resolving customer issues with empathy and efficiency;
* Building trust and satisfaction by handling problems effectively;
* Documenting customer interactions and feedback;
* Servicing continuous improvement and data-driven decisions;
* Providing insights to internal teams based on customer feedback;
* Helping improve service quality, product features, and user experience;
* Supporting order processing and post-sales activities.
This key position ensures smooth execution of transactions and follow-ups while contributing to customer retention and loyalty.
Key Responsibilities:
* Evaluate all customer orders and forecasts against internal policies;
* Servicing organic sales conversion activities to meet or exceed targets through proactive follow-up with key accounts;
* Deliver performance assurance by coordinating with logistics and planning teams to ensure timely and complete deliveries;
* Maintain accurate backlog records and monitor order fulfillment;
* Assure proper invoicing process and analyze internal master plans and schedules;
* Monitor and follow up on customer's AR to ensure timely collection and minimize overdue exposure;
* Manage the execution of end-of-life product lifecycle.
Requirements:
* 5 years of similar job responsibilities;
* Proven experience in customer relationships, invoicing processes, logistics, and transportation acumen;
* Energetic communication skills;
* Empathy and negotiation skills;
* Planning and analytical skills;
* English proficiency - mandatory.
Candidates who can bring energy and dedication to this role will find it an exciting opportunity to grow with our company.