Assimetria – Remote (Portugal) Full-time | 48h/weekAbout AssimetriaAssimetria is an AI-native software holding building and scaling multiple SaaS products globally. We operate lean, fast, and with extreme ownership. Our ambition is to build a €1B company through disciplined execution and high-performance systems within 20 years.We are hiring a Head of Supportto become one of the 5 core members of our dream team.The RoleThis is a highly operational leadership role.In the early phase, you will be deeply hands-on:Handling customer support across3+ SaaS products Managing Intercom and email daily Answering tickets for approximately 6 hours per day Structuring workflows and building automations Defining and tracking clear KPIs Turning repetitive manual work into scalable systemsThere will be a high volume of ticket answering in the beginning. The long-term mission is to convert manual support into automation and measurable processes.Additional ResponsibilitiesHandling Stripe disputes and payment-related cases Supporting small operational tasks when required Weekend monitoring and oversightWork Structure48 hours per week 8 hours per weekday Saturday morning support 2 hours Sunday (light monitoring / oversight)This role requires availability, responsibility, and long-term commitment.Mandatory RequirementsExcellent written English (mandatory) Your English must be professional, structured, clear, and error-free. Most communication is written and customer-facing. Proven experience in SaaS customer support Strong typing endurance and attention to detail Ability to think in systems and automation KPI-driven mindset High ownership and reliabilityExperience with Intercom, Stripe, and automation tools is highly valued.Compensation€1,700 net per month Health insurance Up to0.5% equityin AssimetriaYou will be part of a 5-person core team building this company at scale.This is not a passive support role. This is a systems-builder role inside a scaling SaaS machine.