Job Description
Sodexo, a pioneer in Quality-of-Life Services, serves millions worldwide. Our journey began with providing essential solutions to improve lives daily. Supported by 400,000 dedicated colleagues across 64 countries, we continue to grow and innovate.
About SBS
We established SBS in Portugal, bringing together various Financial teams to support European markets and drive business growth.
Opportunity: O2C Global Process Lead
The O2C Global Process Lead provides strategic vision for process improvements, working with internal functions and external consultants to enhance the performance of O2C activities within shared service centers. You will manage and optimize processes within order-to-cash, identify bottlenecks, and implement improvements to boost efficiency.
You should have a finance background, preferably as a qualified accountant, with experience in the order-to-cash domain. As an O2C Global Process Lead, you will work closely with cross-functional teams, confident in taking the lead and working in a dynamic environment.
A Global Process Lead plays a crucial role in managing and optimizing the end-to-end O2C process. Key responsibilities include:
* Process ownership – manage and optimize finance retail processes
* Ensure alignment between revenue recognized and cash received across all retail channels
* Responsible for identifying, implementing, and monitoring controls and reconciliation mechanisms
* Support audit and compliance findings related to revenue and cash processes
* Continuous improvement – identify bottlenecks and implement improvements to enhance efficiency, working with internal teams and external consultants
* Cross-functional collaboration – ensure alignment across systems and processes with other finance domains, countries, and other functions
* Performance monitoring – develop and maintain key performance indicators, dashboards, and reports to monitor process integrity and performance
* Technology & innovation – stay current with emerging technologies and trends, proactively evaluating and recommending innovative digital solutions and automation tools to enhance operational efficiency and drive performance improvements
* Project delivery – ensure all initiatives are delivered on time and within scope
* Stakeholder management – communication within and outside of O2C team, ensuring that all parties are aligned with process changes
* Compliance and control – ensure all process redesigns adhere to internal policies and external regulatory requirements
* ERP Program participation – actively contribute to our ERP project, ensuring collaboration to drive ERP roll out and ensure operational efficiency improvements and long-term strategic alignment
To succeed, you'll need at least 3 to 5 years of accounting experience, Finance Retail Reconciliation experience, and experience in document end-to-end retail processes, including sales transactions, refunds, and discounts.