Gi Group, a leader in recruitment solutions, is offering an exciting opportunity for an IT Customer Service Representative. This role is ideal for entry-level professionals eager to grow their technical and customer service expertise, with access to mentorship, structured learning, and clear career progression paths.
Key Responsibilities:
Provide IT user support via phone, chat, web, and email.
Address and resolve incidents and service requests promptly.
Collaborate on problem-solving and change management tasks.
Use ITSM tools and follow ITIL processes for ticket logging, prioritization, resolution, and escalation.
Required Qualifications:
Advanced proficiency in Spanish, English, and Portuguese.
Strong customer service and team collaboration skills.
Valued Qualifications:
Prior experience in a similar technical support role.
Analytical and technical problem-solving skills.
Familiarity with ITSM tools, Active Directory, and remote connection tools.
Knowledge and/or certifications in ITIL.
Vocational training or an intermediate degree in Systems Administration.
Technical certifications in desktop or microcomputer support.
Why Join Us?
Emphasis on work-life balance and employee well-being.
Learning opportunities with industry-leading tools and practices.
A platform to build your technical and customer-facing expertise.
If you are motivated to advance your career in IT support and thrive in a dynamic, remote work environment, we encourage you to apply. Join us to unlock your potential!
Os candidatos interessados, em cumprimento do definido no Regulamento (UE) ******** (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade Candidatos
Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social" GI Group cumpre, deste modo, o normativo legal constante da Lei ******, de 10 de Janeiro.