Process Owner for Service Catalogue Management
We are seeking an experienced Process Owner to join our IT Service Management team. This role will involve working with a diverse group of professionals to implement and continuously improve our ITSM processes in a global environment.
Main Responsibilities:
* Global process responsibility for Service Catalogue Management;
* Development of the process strategy and the process roadmap in coordination with the IT service management strategy;
* Creation and maintenance of the respective process documentation;
* Building and tracking governance and process KPIs;
* Management of internal and external service providers;
* Independent implementation of global process implementation projects;
* Independent further development and implementation of process training.
Requirements
* University degree in Business Informatics, Computer Science or an Engineering field;
* +3 years of experience in the development, implementation and control of IT service management processes in a global environment;
* Basic requirement: ITIL Foundation certification; ITILV3 Expert certification desirable;
* Excellent customer service and communication skills;
* Proficient English language skills (verbal and written);
* Ability to contribute to international teams and successfully complete international projects;
* Strategic and tactical skills in developing and improving a service strategy;
* Ability to promote the topic of IT service management and present project results, processes and concepts at all management levels in a way appropriate for the target group;
* Experience in project management;
* Willingness to travel up to 15%.
Benefits
* Integration in a challenging and international work environment;
* Flexible working model;
* Agile and collaborative working style;
* Continuous opportunities for the promotion of talent and training;
* Individual development planning based on your personal needs and targets;
* An international team across locations in a globally active organization;
* Opportunity to make a difference.
We foster a workplace where everyone feels safe, respected, and valued. All kinds of applications are welcome.