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It service management specialist

Braga
beBeeService
IT
Anunciada dia 10 julho
Descrição

Process Owner for Service Catalogue Management

We are seeking an experienced Process Owner to join our IT Service Management team. This role will involve working with a diverse group of professionals to implement and continuously improve our ITSM processes in a global environment.

Main Responsibilities:

* Global process responsibility for Service Catalogue Management;
* Development of the process strategy and the process roadmap in coordination with the IT service management strategy;
* Creation and maintenance of the respective process documentation;
* Building and tracking governance and process KPIs;
* Management of internal and external service providers;
* Independent implementation of global process implementation projects;
* Independent further development and implementation of process training.

Requirements

* University degree in Business Informatics, Computer Science or an Engineering field;
* +3 years of experience in the development, implementation and control of IT service management processes in a global environment;
* Basic requirement: ITIL Foundation certification; ITILV3 Expert certification desirable;
* Excellent customer service and communication skills;
* Proficient English language skills (verbal and written);
* Ability to contribute to international teams and successfully complete international projects;
* Strategic and tactical skills in developing and improving a service strategy;
* Ability to promote the topic of IT service management and present project results, processes and concepts at all management levels in a way appropriate for the target group;
* Experience in project management;
* Willingness to travel up to 15%.

Benefits

* Integration in a challenging and international work environment;
* Flexible working model;
* Agile and collaborative working style;
* Continuous opportunities for the promotion of talent and training;
* Individual development planning based on your personal needs and targets;
* An international team across locations in a globally active organization;
* Opportunity to make a difference.

We foster a workplace where everyone feels safe, respected, and valued. All kinds of applications are welcome.

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