Overview
Launch Your Career in Tech Support – Help Users Worldwide
Join a dynamic, team-oriented environment where your technical skills and problem-solving mindset can shine. If you're a strong communicator who enjoys assisting others and working in fast-paced settings, this role offers the perfect opportunity to support global users of cutting-edge digital products—exclusively via chat and email, with no phone calls involved.
Role Overview:
As a Customer Support Specialist, you'll be at the forefront of ensuring seamless customer experiences. Through written communication channels, you'll assist users, troubleshoot issues, and provide reliable guidance. This role is ideal for individuals who thrive on structured processes, care about customer satisfaction, and want to grow within a collaborative, tech-driven team.
Key Responsibilities
- Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses
- Use established support workflows (SOPs) to resolve issues or escalate when needed
- Consistently meet service standards, including quality metrics and SLA targets
- Stay current on product updates and best practices through ongoing training and feedback
- Approach every case with a customer-first, solution-oriented attitude
- Share ideas to optimize support processes and contribute to continuous improvement
Requirements
- Proficiency in French (C2 level)
- Proficiency in English (B2 level)
- EU citizenship or a Portuguese residency card
- At least one year of experience in Customer Support or a related role
- Strong analytical, leadership, and communication abilities
- Desire to learn and advance in the field
Why join us
- Competitive Salary: Your expertise and dedication are rewarded
- Language Bonus: Additional rewards for your language proficiency
- Meal Allowance: Daily support during your work hours
- Health & Life Insurance: Comprehensive benefits for your well-being
- Collaborative Team: Be part of a communicative and supportive work environment
- Relocation Assistance: Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career
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