Job Title: Customer Support Specialist
Job Summary:
We are seeking a skilled and customer-focused individual to join our team as a Customer Support Specialist.
Key Responsibilities:
* Manage and follow up on orders from receipt to delivery.
* Provide administrative and operational support to the commercial department.
* Maintain accurate records of all relevant documentation, including contracts, invoices, and other correspondence.
Detailed Job Description:
The successful candidate will be responsible for ensuring high customer satisfaction through clear communication, empathy, and timely complaint resolution. This role requires strong organizational skills with ability to prioritize tasks efficiently. You will be working closely with the commercial team to provide efficient order management support while maintaining accurate records. A positive attitude is essential in this role as you will have daily interactions with customers via phone calls or emails.