Where will you work?
Our client is global leader company, that produces and supplies industrial and medical gases, providing advanced gas technologies both for industries and the care area. You will join an innovative company, with a young and multicultural environment of the industrial sector with more than 100 years of presence in the market. You will have a lot of growing opportunities within their team
What will you do?
As a Regional Operations Manager you be responsable for promoting a culture of excellence in service delivery and customer experience, developing high performance and continuous improvement. You will be responsible for the following tasks:
* You will ensure and give strategic and operational support to different order-to-cash teams;
* Coordinate the team stimulating the team spirit and motivation;
* Ensure the service and process execution according to defined KPI´s;
* Report performance and quality metrics;
* Coordinate multifunctional meetings to discuss business results and action plans;
* Coordinate the development of innovative and operational solutions through the creation of an environment of continuous improvement;
* Promote the exchange of ideas and opinions, establishing a network of contacts.
Who are we looking for?
You are the person we are looking for if you have those qualifications:
* Languages - English and French – C1 or higher (Mandatory);
* University degree and/or master degree.
* 3 Years of experience in areas such as client support and/or previous experience on a shared services center;
* Experience in team management and knowledge in project management.
* Computer skills in SAP and Excel advanced – MS office;
* Leadership skills;
* Determination and tolerance;
* Empathetic communication;
* Capacity to reach high levels of team cohesion and cooperation;
* Analytical and critical skills;
* Ability to work under pressure;
* Strong ability to influence and impact on the implementation of changes, maintaining a strong performance and motivation.
What do we offer?
* Permanent contract with the company
* Competitive salary
* Annual bonus
* Health insurance
* Access to nutrition and psychology consultations
* Meal allowance
* Hybrid work model (only 2 days per week onsite at Lionesa Business Hub)
* Possibilities for professional growth within the company
* Opportunity to join an expanding company