Transforming Customer Experience
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Siemens Global Business Services (GBS) empowers organizations worldwide to accelerate their business transformation into a sustainable and digital future.
We aim to optimize processes and provide services driven by expertise, in areas such as business administration, human resources, supply chain management, sales, marketing, and engineering. Through innovation and digitalization, we facilitate the achievement of a successful and sustainable transformation.
In our GBS Western Europe and Africa Hub, we have more than 1400 connected people from over 57 different nationalities spread across 14 countries.
Our Opportunity-to-Cash business line offers a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more.
Your Mission Will Be…
1. Provide timely and effective support to customers experiencing issues with their subscriptions, meeting our internal KPIs;
2. Address and resolve a variety of customer inquiries and problems, ensuring customer satisfaction;
3. Communicate with customers through a dedicated support system to manage and track requests;
4. Respond to Customer Inquiries: Handle requests related to login issues, email notifications, invoices, cancellations, credit memos, special cases, and discounts;
5. Troubleshoot and Resolve Issues: Diagnose and resolve technical problems customers encounter with their subscriptions;
6. Document and Track Issues: Maintain accurate records of customer interactions and issues in the support system. Document solutions or processes for future reference;
7. Collaborate with Teams: Work with other departments to escalate and resolve complex issues. Escalation process may include opening a ticket with other departments;
8. Provide Feedback: Offer insights and feedback to improve the subscription platform and customer experience.
We Are Looking For Someone With…
* Proficiency in English, both written and spoken;
* Technical Diploma or equivalent after Post-Secondary Education; additional technical training are a plus;
* Basic understanding of cloud computing and SaaS ;
* Strong customer service orientation and willingness to assist customers with their issues;
* Willingness to learn and adapt to new technologies and processes;
* Strong attention to detail and commitment to maintaining high data accuracy;
* Effective communicator and collaborator with cross-functional teams.
What You Can Expect From Us…
* A hybrid and flexible working model to promote a better work-life balance;
* Access to online learning platforms and discounts with partners;
* The opportunity to do volunteer work and contribute to community development;
* Health insurance, access to our on-site medical center, and sports groups;
* A shuttle bus to commute to facilities and financial support for studies.
What Makes Us Proud As An Employer:
* Merco – Companies and Leaders with the Best Reputation in Portugal (#1 Tecnology/Manufacturing)
* Forbes – World's Best Employers (#1 Engineering & Manufacturing)
* LinkedIn – LinkedIn Top Companies (#2)
* OnStrategy – REPSCORE 2024: Brands' Reputation in Portugal (#1 Engineering & Electronic Services)
* Fortune – World's Most Admired Companies (#1 Industrial Machinery)
* SSON – Top 20 most admired Shared Services Organizations and Global Business Services
Please attach your CV in English.
#Employment #CustomerExperience #DigitalTransformation
We value diversity and are an equal opportunity employer.