We are seeking a motivated and detail-oriented IT Executive to join our IT team in the hospitality industry. The successful candidate will assist in maintaining the hotel's technology infrastructure, supporting IT-related operations, and ensuring smooth and efficient IT processes. This role offers a great opportunity to develop a strong foundation in IT within a dynamic and fast-paced industry.
Job Description: System Support & Maintenance: Assist with the management, configuration, and troubleshooting of all hotel IT systems and applications, including the property management system (PMS), point of sale (POS) systems, reservation systems, and others.Network Administration: Support the setup and maintenance of the hotel's network infrastructure, including local area networks (LAN), wireless networks (Wi-Fi), and internet services for guests and staff.Hardware & Software Support: Provide technical support for hardware devices (computers, printers, servers, mobile phones, etc.) and ensure software is up-to-date and functioning correctly. Troubleshoot and resolve issues.User Support & Training: Deliver technical support to hotel staff on IT-related issues, providing guidance on the use of systems, software, and devices. Conduct training sessions when necessary.Data Backup & Security: Assist with regular data backups and ensure that the hotel's data is stored securely. Support IT security practices to protect the integrity of the hotel's network and sensitive information.Documentation & Reporting: Maintain accurate records of IT systems, assets, and support tickets. Assist in generating regular reports on IT activities, performance, and incidents. Requirements: Basic understanding of networking, hardware, and software systems;Familiarity with hospitality-specific software such as PMS, POS, or booking systems is a plus;Knowledge of Microsoft Office Suite/365 and basic troubleshooting skills;Ability to work effectively in a team-oriented environment;Strong troubleshooting abilities and attention to detail;Ability to prioritize and manage multiple tasks efficiently;Proactive attitude and eager to learn;Customer-focused with an ability to handle pressure and work in a fast-paced environment;A passion for technology and innovation;A positive, can-do attitude with the ability to solve problems effectively;Availability for full-time position with occasional on-call requirements;May require weekend or evening hours based on business needs. Additional Skills (Desirable): Knowledge of cybersecurity best practices;Familiarity with hotel management solution (PMS, POS, CRM);Basic understanding of cloud computing and server management. Education/Professional Experience: Degree or diploma in Information Technology, Computer Science, or a related field;1-3 years previous experience in the function. Language Skills: Excellent communication skills in Portuguese and English (written and spoken). What to join us? Apply Now!