The role of a Bi-Lingual Patient Liaison is crucial in ensuring the smooth operation of clinical research trials. The ideal candidate will possess fluency in English and French, with proficiency in Spanish and Portuguese being an asset.
In this position, you will be responsible for providing exceptional service to patients and clinics involved in clinical research trials. Key responsibilities include reviewing and approving travel and expense reimbursement requests, partnering with vendors to fulfill services, and responding to inquiries in a timely and courteous manner.
To succeed in this role, you must have strong communication skills, attention to detail, and the ability to thrive in fast-paced environments. You will also need to be diplomatic, discreet, and collaborative, fostering positive relationships with colleagues and clients.
Key Responsibilities:
* Serve as the primary point of contact for patients, study sites, vendors, and other related parties.
* Schedule travel and logistics requests for patients enrolled in clinical trials, including arrangements such as flights, hotel, ground transportation, and special needs assistance.
* Manage interactions with vendors handling travel requests.
* Review travel requests against study parameters and seek approvals where necessary.
* Process expense reimbursements to patients for approved expenses.
* Train study site personnel on how to use the online portal, including creating/entering requests.