About Orica
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At a global organisation, it's the collective expertise of our people that drives innovation and shapes our futures. Every day, all around the world, our team members help mobilise vital resources essential to progress. Established in 1874, we have grown to become a world leader in mining and civil blasting with a diverse workforce of over 13,000 across the globe.
It's an exciting time to join us – we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.
The Administrator - Commercial Role
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* Drive Business Growth: Manage customer relations, commercial operations and strategic projects to maximise business opportunities.
* Maintain Customer Relationships: Respond to inquiries, resolve issues and ensure seamless communication to deliver exceptional service to clients.
* Support Sales and Marketing Teams: Ensure smooth commercial processes and facilitate effective collaboration between teams.
* Analyse Market Trends: Provide insights that drive business decisions by analysing market trends and customer feedback.
* Coordinate Sales Activities: Work closely with the marketing team to coordinate sales activities, promotions and campaigns.
* Handle Customer Cases: Efficiently manage customer cases, complaints and service requests.
* Monitor Key Performance Metrics: Prepare insightful reports on key commercial performance metrics.
* Work Closely with Finance: Process invoices and ensure revenue tracking aligns with business targets.
* Enhance Brand Visibility: Assist in organising events, trade shows and commercial initiatives to boost brand visibility.
* Ensure Compliance: Adhere to commercial policies and industry regulations.
The Administrator - Commercial also provides office and administrative support to either a team or individual within the organisation including fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, assisting with client-facing items and filing.
Key Skills and Qualifications
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* Commercial Acumen: Strong understanding of business dynamics and ability to make informed decisions.
* Customer Relationship Management: Excellent negotiation skills and ability to build strong relationships with clients.
* Data Analysis: Analytical thinking for data interpretation and market trend analysis.
* Communication: Solid communication and presentation skills for internal and external interactions.
* Sales Support: Proficiency in sales support, contract management, and pricing structures.
* Problem-Solving: Ability to handle customer cases efficiently and effectively.
* Organisational Skills: Organisational skills to support commercial activities and coordinate initiatives.
Benefits
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The successful candidate will enjoy a dynamic and supportive work environment, opportunities for career growth and professional development, as well as a competitive compensation package.