Do you want to progress in your career and have a large affinity to technology and working with a wide range of customers? Then read on, as we are looking for dedicated German-speaking Customer Support Specialists in the picturesque city of Porto, Portugal.
Our client is a leading global technology company that provides a cutting-edge platform to remotely access, control, and support devices. Their software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Responsibilities
Support existing customers with their technical and accounting issues over the phone, ticket and chat
Show software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
Identify customer needs and forward such requests to our sales department
Work closely with all members of the Customer Support team to deliver a best-in-class experience for our customer
REQUIREMENTS
Previous Customer Support experience in fast paced environment (call center or similar)
Native French and Business English (B2/C1) is mandatory
University degree in the field of economics, or other relevant vocational education such as commercial or technical training preferred
Other languages, such as Italian, Spanish or French are a plus
Windows/Mac user knowledge desirable
Determination, enthusiasm and willingness to learn
Working independently is just as important to you as team spirit
Strong communication skills and passion for working with people
OFFER
Onsite Onboarding in the HQ office for an optimal start
Working hours Mo-Fr 8-5 PM
Above average compensation and benefits packages including customer service bonus (30.000 € + salary) bonus and stock-based options, regular salary reviews
Public transport friendly office
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time with up to 50% home office
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us
Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 5000 people find their dream job with our 400+ partners in over 40 countries.