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ITSM Process Owner for Service Catalogue Management, Lousado
Client:
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
be9c367779c3
Job Views:
3
Posted:
24.03.2025
Expiry Date:
08.05.2025
Job Description:
Tires IT is looking for an experienced Process Owner for Service Catalogue Management to join our dynamic IT Service Management (ITSM) team. This role will involve working with a diverse group of professionals to implement and continuously improve our ITSM processes in a global environment.
Main Tasks:
* Global process responsibility for Service Catalogue Management;
* Development of the process strategy and the process roadmap in coordination with the IT service management strategy;
* Creation and maintenance of the respective process documentation;
* Building and tracking governance and process KPIs;
* Management of internal and external service providers including budget planning;
* Independent implementation of global process implementation projects;
* Independent further development and implementation of process training.
Qualifications:
* University degree in Business Informatics, Computer Science or an Engineering field;
* +3 years of experience in the development, implementation and control of IT service management processes in a global environment;
* Basic requirement: ITIL Foundation certification; ITIL V3 Expert certification (desirable);
* Excellent customer service and communication skills;
* Proficient English language skills (verbal and written);
* Ability to contribute to international teams and successfully complete international projects;
* Strategic and tactical skills (e.g. developing and improving a service strategy);
* Ability to promote the topic of IT service management and to present project results, processes and concepts at all management levels in a way that is appropriate for the target group;
* Experience in project management;
* Willingness to travel (up to 15%).
Additional Information:
Our offer:
* Integration in a challenging and international work environment;
* Flexible working model;
* Agile and collaborative working style;
* Continuous opportunities for the promotion of talent and training;
* Individual development planning based on your personal needs and targets (e.g. mentoring, trainings or global internal Software Academy);
* An international team across 3 locations in a globally active organization;
* Opportunity to make a difference.
We are committed to fostering a workplace where everyone feels safe, respected, and valued. All kinds of applications are welcome.
Ready to drive with Continental? Take the first step and fill in the online application.
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