About the job
In partnership with one of our clients, a leading german automotive company, Randstad is recruiting for a Desktop Auditor Warranty Specialist position.
Company Description :
They are a part of a strong international team and a leading player in the commercial vehicle manufacturing and transport solutions sector. As part of a global group, they are commited to innovation, operational excellence, and shaping the future of mobility.
Their newly established Global Business Services (GBS) united is dedicated to optimizing and streamlining end-to-end business processes across finance, human resources, sales support, and procurement. With delivery centers spanning multiple locations worldwise, they focus on quality, efficiency, and continuous improvement to ensure seamless service delivery.
GBS plays a strategic role in the company's long-term success, actively contributing to its growth and development.
By joining them, you will be a part of a forward-thinking team that drives impactful change and supports a dynamic operational environment.
What you can look forward to:
The Desktop Warranty Audit Specialist will identify and explain deviations and potential for improvement in warranty process handling in GBS and check the effectiveness of central models for warranty application review. Within this responsible position, this role will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service and product quality, support the achievement of adequate cost targets and contribute to an audit-proof warranty application review.
The key responsibilities of this role are:
* Preparation, implementation and follow-up of desktop audits, including claim checking models
* Documentation of test results and communication to the worldwide audit objects until audit is completed
* Correction of incorrect claims in the warranty system
* Coordinating chargebacks and causal correction of determined final deviations from all warranty audit processes
* Analysis of desktop audit results and incorporating findings into improvement process of upstream application review processes and models
What we are looking for:
Education and Experience Requirements
* Apprenticeship as a car mechanic/car mechatronic technician with further training as a master craftsman or technical business economist
* Practical experience in the field of (commercial) vehicle engineering and
* knowledge of workshop and repair processes
Skills and Competencies
* Very good analytical skills and a feel for the overall context
* Independent, structured and efficient way of working
* Excellent teamwork skills and enjoy working in a dynamic and collaborative
* environment
Additional Information
* Language proficiency: fluent in oral and written English
Your Benefits:
* Working in a dynamic environment with vibrant team spirit
* Home office policy of 2 days / week
* Additional days off on Dec 24th and 31st
* Birthday off
* Referral Bonus
* Life Insurance
* Health Insurance, extended to family members