Hotel Operations Manager Job Description
The Hotel Operations Manager is responsible for driving hotel profitability through revenue growth, cost optimization, and exceptional guest satisfaction. This role oversees the smooth operation of all hotel departments, ensuring a seamless experience for guests.
* Key Responsibilities:
* Lead the functions of all hotel personnel through supervision of department heads.
* Trends and Best Practices:
* Stay abreast of present and future trends in the hotel industry to inform strategic decisions.
* Inspections and Maintenance:
* Conduct regular inspections to ensure physical facilities are well-maintained and operational.
* Emergency Procedures:
* Develop and enforce emergency procedures to ensure guest and employee safety.
* Talent Development:
* IDentify and develop future leaders within the organization.
* Communication and Teamwork:
* Establish effective internal communication channels to foster collaboration and productivity.
* Prominence and Visibility:
* Maintain a high level of visibility within the property and community.
* Employee Relations:
* Foster open communication and positive relationships with colleagues.
* Authority and Accountability:
* In the absence of the General Manager, assume responsibilities as needed.
* Operational Oversight:
* Oversee day-to-day operations in rooms division, including front office, housekeeping, and guest services.
* Strategy and Profitability:
* Develop strategies to maximize guest satisfaction, colleague satisfaction, and profit.
* Sales and Marketing:
* Promote facilities and services, resolve problems, and maintain communications with all departments.
* Budgeting and Revenue:
* Manage room budgets, optimize occupancy, and drive revenue growth.
* Service Excellence:
* Maintain high service standards in all areas, meeting expectations of internal and external guests.
* Human Resources:
* Interview, select, train, supervise, and evaluate employee performance.
* Vendor Relationships:
* Collaborate with GM on maintaining strong relationships with vendors and hospitality competitors.
* Guest Recognition:
* Personally review pre-arrival reports to identify key guests and initiate recognition efforts.
* Professional Demeanor:
* Display a friendly, courteous, and professional demeanor in all interactions.