Freelance/B2B Microsoft Dynamics 365 CRM (CCaaS) Platform EngineerWe are supporting a leading company in the aviation sector in recruiting a Freelancer/B2B Microsoft Dynamics 365 CRM (CCaaS) Platform Engineer.The professional will join the core product team responsible for the Microsoft Dynamics 365 CRM and Contact Centre as a Service (CCaaS) platform, playing a key role in the transition from implementation to ongoing operation and continuous evolution of the solution and its integrations across Azure, AWS, and the Power Platform.Key ResponsibilitiesCollaborate with technical and implementation partners to ensure effective knowledge transfer and documentation for backlog items.Develop and enhance integrations between Microsoft Dynamics 365 CRM, Azure services, and the broader AWS ecosystem.Design and improve Power Platform components, including Power Apps, Power Automate, and Power Platform Admin Centre.Perform D365 CRM customisations (PCF controls, plugins, web resources, JavaScript) to maintain and extend system functionality.Manage Azure services related to CCaaS, such as Azure Communication Services and Event Grid.Develop and maintain custom APIs to support automation and integration needs.Build and optimise chatbot and voice channel solutions using Microsoft Copilot Studio and Azure Communication Services.Technical SkillsStrong experience in Microsoft Dynamics 365 Customer Service / Contact Centre environments.Hands-on expertise with Power Platform (Power Apps, Power Automate, Power Platform Admin Centre).
Knowledge of Azure services relevant to CCaaS (Communication Services, Event Grid).
Proven experience in Dynamics 365 CRM development (PCF, plugins, web resources, JavaScript).
Solid understanding of API design and integration best practices.Experience or exposure to Copilot Studio or similar chatbot solutions.Familiarity with hybrid cloud integrations (Azure and AWS) and AWS architectural concepts (a plus).
Working knowledge of ITIL or similar service management frameworks.Core CompetenciesStrong ownership and delivery mindset, able to adapt and drive results in dynamic environments.Excellent collaborative approach with business stakeholders, IT teams, and third-party vendors.Customer-focused and detail-oriented, ensuring high service quality and reliability.Innovative and adaptable, open to new technologies and continuous improvement.This is an outstanding opportunity for a D365 professional eager to contribute to a large-scale, cloud-driven CRM transformation project within a global and technologically advanced organization.NOTE: this is a long-term Freelancer/B2B position