We are seeking a Business Expert to support the Investment Accounting product on the AXA SAP platform. This role involves collaboration with local finance teams across multiple countries to ensure effective service delivery. Supporting our local finance teams across 10 European countries, Japan, Hong Kong, the Philippines, Indonesia, and the US, focusing on the AXA SAP platform which provides essential trades and asset servicing, investment accounting, and reporting services.
Key Responsibilities
Local Support to Users:
1. Provide assistance for user inquiries and ad hoc requests;
2. Track ticket resolutions and communicate updates to users.
3. Support UAT sessions and contribute to service management meetings.
Administration of portfolio and ticketing tool:
4. Assist users in raising incidents and small changes in Silva, ensuring quality and detail;
5. Track and communicate resolutions of Silva tickets;
6. Support user acceptance testing (UAT) and engage in service management meetings.
Functional design delivery:
7. Collaborate with finance representatives to gather requirements;
8. Coordinate with central teams for solution expertise.
Contribution to change deployments:
9. Coordinate requirement gathering and local impact analysis;
10. Support solution testing and update training materials as needed.
Project management :
11. Oversee project governance, budget monitoring, planning, and milestone alignment;
12. Bring expert knowledge to guide project requirements and impact analysis.
Your Profile
Technical expertise :
13. Experience in business analysis or application maintenance;
14. Knowledge of financial instruments, asset servicing, and investment accounting;
15. Proficiency in project and change managementFamiliarity with project and change management;
16. Familiarity with SAP financial asset management and treasury and risk management is a plus (SAP FAM & SAP TRM)
Non-technical Expertise :
17. Experience in complex, multicultural, and geographically distributed environments ;
18. Strong coordination skills and ability to anticipate and address issues.
19. Strong collaboration, effective communication, proactive approach.
About AXA
As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
About the Entity
AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.
At AXA Group Operations, we want to be recognized in three fields of action:
20. State-of-the-art Data Technology to drive customer experience
21. State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
22. High-Performing Global Team for stronger partnerships with AXA entities
What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.
-Hybrid position in Lisbon (2 days p/week in-office).