Client Support Specialist (Dutch Language Focus) - LisbonJob Openings Client Support Specialist (Dutch Language Focus) - Lisbon About the job Client Support Specialist (Dutch Language Focus) - LisbonAre you a dynamic communicator fluent in Dutch and English?We are a leading international insurance provider seeking a dedicatedClient Support Specialistto enhance our service delivery for the Dutch market, based in our vibrantLisbonoffices. The Core Function: Policyholder AdvocacyYour primary responsibility will be to ensure our Dutch-speaking policyholders receive top-tier service. This involves skillfully managing inquiries across various channels (phone, email) related to their insurance coverage, claims status, and administrative needs. You will need to synthesize complex insurance information and deliver clear, accurate, and empathetic responses, functioning as a true advocate for the customer while adhering to company policies. What the Role EntailsServing as the first point of contact for Dutch customers, resolving questions and service requests related to their insurance products. Conducting thorough investigation and efficient resolution of customer issues, knowing when to seamlessly hand off specialist cases to senior teams. Communicating intricate policy details and contractual fine points in an easy-to-understand manner. Accurately documenting every customer interaction and case status within the proprietary CRM system. Strictly maintaining compliance with operational procedures and quality service standards. Actively participating in training and contributing to a highly effective, multilingual support team. Mandatory RequirementsLanguage Fluency:Native-level or advanced proficiency inDutch(written and verbal). High proficiency inEnglish(C1 level or higher) is essential. Commencement Date:Must be available to start onJanuary 8th, 2026. Employment Eligibility:Valid documentation for working in Portugal, accepted as:EU Citizenship ,Residency Card(with remaining validity exceeding one year), or aRefugee Card. Prior Background (Advantageous, Not Compulsory)Prior experience in any customer service environment (e.g., call center, help desk). Any background experience within the insurance or regulated financial sectors. Logistics and CompensationLocation:Lisbon, Portugal. Working Week:Monday through Friday. Shift Pattern:Rotating shifts scheduled between07:30 AM and 08:00 PM. Annual Structure:Paid 14 times per year. Incentives:Opportunities for performance-based bonuses. Perks:Meal allowance, comprehensive health insurance, and company-provided work equipment. Growth:Structured career development plans and continuous training are available. If you meet these requirements and are ready for a challenging role in Lisbon, submit your application today!#J-18808-Ljbffr