Before you apply please notice that is mandatory to have EU citizienship or a Resident Permit valid in Portugal About the Role: We are looking for a Customer Service Representative to join our team in Lisbon. In this role, you will provide support to small and medium-sized businesses (SMBs) across multiple channels (chat, email, and phone). Your main responsibilities will include pre and post-sales support, product and tool assistance, and helping clients grow their businesses through digital advertising solutions.
Candidate Profile: Exceptional verbal and written English communication skills (minimum C1 level).Empathic, helpful, and a team player.Strong soft skills for de-escalating situations and handling sensitive information.Fast learner with a proactive attitude. Working Conditions: Working Hours: 40 hours per week on a rotational shift pattern (8 hours per day + 1-hour lunch break).Holidays: 22 days per year, plus Portuguese public holidays.Bonuses: Holiday and Christmas bonuses (equivalent to your base salary).Location: Lisbon, Portugal (TP OPEN building). Salary & Benefits: Base Salary: €929.00/month.Allowances: Meal allowance (€154.00/month), holiday and Christmas allowances (€77.42 each, paid monthly).Total Gross Salary: €1,237.83/month.Contract: Initial 12-month contract with the possibility of a permanent contract after 2 years.Additional Benefits: Private health and dental insurance (after contract signature). Requirements: EU Citizenship or Residency Permit in Portugal is mandatory.Exceptional verbal and written English communication skills (minimum C1 level). If you are passionate about customer service and ready to grow your career with a global tech company, apply now! Submit your application or send me an email to mariajoao@realrecsolutions. com