About Air Liquide Europe Business ServicesAir Liquide Europe Business Services (ALEBS) was created in 2019 in Lisbon, Portugal and provides financial services for Air Liquide European entities. It has expanded to over 400 employees across Lisbon, Tomar and Guarda and serves affiliates in Europe, Africa, Middle‐East and India. The scope includes Finance and Human Resources. OpportunityWe are looking for HR Professionals to support tasks such as Employee Data Management, Payroll, Learning Support Services, and Total Rewards Support Services across multiple locations. ResponsibilitiesEnsure timely and high‐quality service for thousands of Air Liquide employees, acting as first line of support and resolving HR inquiries on processes and policies across all global entities. Own cases, resolve inquiries using knowledge base documents (FAQs, job aids), and maintain regular contact with employees and partners until the request is closed, strictly adhering to SLA commitments. Identify gaps in current documentation, suggest improvements, and contribute to continuous digitalisation and optimisation of HR processes. Educate users on how to navigate self‐help materials and system functionalities. Escalate complex inquiries to the next level of support to ensure smooth operation of the global HR function. Collaborate with a highly multicultural team, interacting daily with employees from various countries and business lines. Support growth through comprehensive training programmes focused on systems and customer service, with clear career pathways from specialist to SME or Team Lead. QualificationsEssential Bachelor's or Master's degree in Human Resources Management, Psychology, Sociology or related field. Relevant professional experience in a core HR function such as Employee Data Management, Payroll, Learning Support Services or Total Rewards Support Services. Fluency in English (written and spoken) essential; additional proficiency in Portuguese, French or Spanish significant advantage. Ability to manage confidential data, impeccable attention to detail, proactive mindset and excellent communication skills. Preferred Experience working within a Global Business Services or a global, matrixed organisation. Experience with HR systems such as Workday, SAP SuccessFactors, or Oracle HCM. Knowledge of HR process optimisation methodologies and experience with HR function digitalisation or implementation of new system modules. Demonstrated ability to thrive in a complex, fast‐paced international business environment. BenefitsAs a member of Air Liquide's Global Business Services, you'll receive comprehensive training, clear career pathways, exposure to large‐scale HR operations, and opportunities to contribute to the digital transformation of HR processes. EEO StatementAir Liquide welcomes and considers applications from all qualified applicants, regardless of background, and is committed to building a diverse and inclusive workplace.#J-18808-Ljbffr