PGi Group, a leader in recruitment solutions, is offering an exciting opportunity for an bIT Customer Service Representative /b.
This role is ideal for entry-level professionals eager to grow their technical and customer service expertise, with access to mentorship, structured learning, and clear career progression paths.
/ppbr/ppbKey Responsibilities: /b /ppbr/pulliProvide IT user support via phone, chat, web, and email.
/liliAddress and resolve incidents and service requests promptly.
/liliCollaborate on problem-solving and change management tasks.
/liliUse ITSM tools and follow ITIL processes for ticket logging, prioritization, resolution, and escalation.
/li /ulpbr/ppbRequired Qualifications: /b /ppbr/pulliAdvanced proficiency in bSpanish, English, and Portuguese /b.
/liliStrong customer service and team collaboration skills.
/li /ulpbr/ppbValued Qualifications: /b /ppbr/pulliPrior experience in a similar technical support role.
/liliAnalytical and technical problem-solving skills.
/liliFamiliarity with ITSM tools, Active Directory, and remote connection tools.
/liliKnowledge and/or certifications in ITIL.
/liliVocational training or an intermediate degree in Systems Administration.
/liliTechnical certifications in desktop or microcomputer support.
/li /ulpbr/ppbWhy Join Us?
/b /ppbr/pulliEmphasis on work-life balance and employee well-being.
/liliLearning opportunities with industry-leading tools and practices.
/liliA platform to build your technical and customer-facing expertise.
/li /ulpbr/ppIf you are motivated to advance your career in IT support and thrive in a dynamic, remote work environment, we encourage you to apply.
bJoin us to unlock your potential!
/b /ppbr/ppOs candidatos interessados, em cumprimento do definido no Regulamento (UE) ******** (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com Política de Privacidade Candidatos /ppbParte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso.
Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal Compromisso Social" GI Group cumpre, deste modo, o normativo legal constante da Lei ******, de 10 de Janeiro.
/b /p