Join Our Team & Make an ImpactAre you passionate about building strong client relationships and driving success? We are looking for aCustomer Success Managerto help expand ourFrench marketand ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you will play an essential role in fostering engagement, increasing satisfaction, and driving long‐term growth. If you thrive in afast‐paced, dynamic environmentand enjoy making a meaningful impact, this role is for you.What You'll DoBe a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.Lead seamless onboarding: Guide new clients as a go FLUENT product expert, ensuring a smooth and impactful start.Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.Why You'll Love This RoleImpact and Growth: Help businesses upskill their workforce while growing your career in a thriving global company.Dynamic and Collaborative Culture: Join a diverse, supportive, and knowledge‐sharing environment where your ideas matter.Fast‐Paced and Innovative: Be part of a company that embraces change and is shaping the future of digital learning.What We're Looking ForFluent or bilingual in FrenchIntermediate English proficiencyPassionate about customer success and relationship managementExceptional communication and analytical skillsHighly organized and adaptable to varied projectsProactive problem‐solver with a growth mindsetTeam player who values collaboration and knowledge‐sharingExperience in Training, e‐Learning, or HR Solutions (Saa S) is a plus.What We OfferDynamic, startup‐like experience within the security of a fast‐growing, 26‐year old Swiss‐based company.Learn from top executives and visionaries in the learning and language market.The experience of joining an innovative organization with an international, vibrant working environment.Full on‐boarding and fast ramp mentoring program leading candidate to success.World‐class learning experience by being a go FLUENT learner. Learn from one of our 49 business languages!Ability to work from any of our 20+ offices around the world.Exciting team‐building events.Health al allowance.