Descrição da Função
Dellent is a consulting company focused on System Information and Telecommunications.
Our goal is to help our candidates and consultants take a step forward in their careers through projects that meet their needs and expectations.
In this project, you will be working in a multicultural environment and with global positioning.
With a strong focus on the customer, you will be able to contact different industries and services such as Cybersecurity, Application Development and Maintenance, Cloud, Data & Intelligence, among others, always working on end-to-end solutions.
We are looking for a ServiceNow Architect for a remote position in Lisbon.
Requirements:
A bachelor's degree in Computer Science, Information Systems, or the equivalent combination of education, experience, and training
Proven experience in ServiceNow administration, configuration, and implementation
Solid understanding of ITIL processes within ITSM frameworks
Expertise in customizing ServiceNow modules like Incident, Change, Problem, and Service Request Management
Proficiency in ServiceNow scripting languages (JavaScript, Glide scripting) and APIs
Knowledge of ServiceNow ITOM, ITBM, or related modules (preferred)
Experience with ServiceNow performance tuning, troubleshooting, and upgrades
Familiarity with integration protocols such as SOAP, REST, and MID Server
Strong analytical and problem-solving skills with efficient solution delivery
Excellent communication and collaboration abilities to engage technical teams and business users
ServiceNow Certified System Administrator (CSA) or other relevant certifications would be nice to have
Experience with other Service Management Tools (SMT) beyond ServiceNow
Exposure to automation tools and workflows within ServiceNow
What we offer:
Health insurance
A personalized training plan, with a budget to spend on the training and technical books you find necessary
Constant feedback so you can grow professionally
Remote onboarding process
Team events every semester so you can live new adventures
Exclusive discounts and offers from our partners
Culture of proximity and transparency
Location:
- Lisboa, Portugal
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