Freelance/B2B Microsoft Dynamics 365 CRM (CCaaS) Platform Engineer
We are supporting a
leading company in the aviation sector
in recruiting a
Freelancer/B2B
Microsoft Dynamics 365 CRM (CCaaS) Platform Engineer
.
The professional will join the core product team responsible for the
Microsoft Dynamics 365 CRM and Contact Centre as a Service (CCaaS) platform
, playing a key role in the transition from implementation to ongoing operation and continuous evolution of the solution and its integrations across
Azure
,
AWS
, and the
Power Platform
.
Key Responsibilities
Collaborate with technical and implementation partners to ensure effective knowledge transfer and documentation for backlog items.
Develop and enhance
integrations between Microsoft Dynamics 365 CRM, Azure services, and the broader AWS ecosystem
.
Design and improve
Power Platform
components, including Power Apps, Power Automate, and Power Platform Admin Centre.
Perform
D365 CRM customisations
(PCF controls, plugins, web resources, JavaScript) to maintain and extend system functionality.
Manage
Azure services
related to CCaaS, such as
Azure Communication Services
and
Event Grid
.
Develop and maintain
custom APIs
to support automation and integration needs.
Build and optimise
chatbot and voice channel solutions
using
Microsoft Copilot Studio
and
Azure Communication Services
.
Technical Skills
Strong experience in
Microsoft Dynamics 365 Customer Service / Contact Centre
environments.
Hands-on expertise with
Power Platform
(Power Apps, Power Automate, Power Platform Admin Centre).
Knowledge of
Azure services
relevant to CCaaS (Communication Services, Event Grid).
Proven experience in
Dynamics 365 CRM development
(PCF, plugins, web resources, JavaScript).
Solid understanding of
API design and integration best practices
.
Experience or exposure to
Copilot Studio
or similar chatbot solutions.
Familiarity with
hybrid cloud integrations (Azure and AWS)
and AWS architectural concepts (a plus).
Working knowledge of
ITIL
or similar service management frameworks.
Core Competencies
Strong
ownership and delivery mindset
, able to adapt and drive results in dynamic environments.
Excellent
collaborative approach
with business stakeholders, IT teams, and third-party vendors.
Customer-focused
and detail-oriented, ensuring high service quality and reliability.
Innovative and adaptable
, open to new technologies and continuous improvement.
This is an outstanding opportunity for a D365 professional eager to contribute to a
large-scale, cloud-driven CRM transformation project
within a global and technologically advanced organization.
NOTE: this is a long-term
Freelancer/B2B position