Job Description
The Service Desk Analyst plays a vital role in providing technical support for the service orchestrator.
To excel in this position, one must possess a strong technical mindset and excellent customer service skills.
Professionalism is essential when interacting with senior individuals across the organization.
* Logging, prioritizing, and assigning incidents and service requests
* Managing the Service Desk number during shifts
* Achieving First Time Fix (FTF) of incidents within Service Level Agreement (SLA)
* Assigning incidents and requests to appropriate teams when needed
* Accurately capturing details for ticket logging
* Reporting on statistics as required
* Handling joiners, movers, leavers, and related requests in compliance with regulations
Required Skills & Qualifications
This role requires proficiency in enterprise technologies and Microsoft Office applications.
* Understanding of IT systems
* Proficiency in office software
* Degree qualification preferred
* Experience working in 24x7 shift environments
* Experience in medium-sized enterprise settings
* Strong interest and foundation in Information Technology
* Excellent customer service skills
* Attention to detail, analytical skills, troubleshooting, and support commitment
Benefits
This role offers an exciting opportunity to work in a dynamic environment with a team of professionals.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Additional Details
Strong communication skills in English are required, as well as self-motivation and a passion for personal development.