As a key member of our technical support team, you will be responsible for providing first-line IT assistance to our global clients.
With a focus on delivering exceptional customer service, you will work closely with cross-functional teams to resolve technical issues and improve overall client satisfaction.
Our ideal candidate will have a strong background in IT support, with experience working in a fast-paced environment and a proven track record of resolving complex technical issues.
* Provide in-person and remote technical support to clients
* Work collaboratively with internal teams to resolve technical issues and improve client satisfaction
* Develop and maintain strong relationships with clients and stakeholders
To succeed in this role, you will need to have:
Technical Skills
* Hardware and software troubleshooting and repair
* Networking and security knowledge
* Problem-solving and critical thinking skills
* Microsoft technology proficiency (Windows, Office, etc.)
Main Technologies
* MS Windows, M365, Printers, Audiovisual equipment's(cisco), i Phone & Mac, Smart pass, Active Directory, Network protocols
Language Skills
* English - Expert