Job Title: Identity and Access Management Analyst
Salary: Competitive
Location: Hybrid working, home & BCA Coimbra
Working Hours: 40 hours per week, Monday - Friday
Job Status: Permanent
Who we are
The Constellation Technology Team provides a group-wide set of Technology Products and Services across the Constellation Automotive Group. This includes the following divisions BCA UK, We Buy Any Car, cinch, Elmo, BCA and CarNext Europe and Marshall.
Our roles support both a cross section of divisions or could be dedicated to a single division. This provides a unique opportunity to experience a diversity of teams, technology and businesses across C2B, B2B and B2C. This also provides the possibility to change roles within the Group, and experience new challenges and opportunities.
Now, this is where you fit in
The IT Access Management team sits within the BCA IT Service Desk, ensuring timely, appropriate, and controlled access to our networks, systems, and applications. The IT Enrolment Specialist will be managing accounts through their lifecycle, from creation to de-provisioning and maintaining access in response to change.
You will have a proactive and professional attitude. You will show strong problem solving skills, while adhering to processes and procedures set by standards such as ISO9001:2015 and frameworks such as ITIL.
You will have the ability to communicate with colleagues at all levels of the organisation, maintaining and assisting in the building of a professional image for the Service Desk.
Your key responsibilities will be:
* Creation, deletion, and modification of accounts across all BCA applications
* Ensure access to applications, systems and networks is appropriate and controlled for legitimate business reasons and drive role-based access control.
* As a member of the wider IT Support team, support operational priorities and assist other teams across the department where required.
* Administration of accounts, including, but not limited to, Active Directory, Azure AD, and AS400.
* Troubleshoot and manage identity-related issues, systems access, accounts, and permissions.
* Maintain the user access review schedule to new or changing requirements, e.g. new applications being onboarded
* Responsible for documenting processes and procedures.
* Assist other teams within IT to support operational requirements.
* Project engagement for new Applications/ systems, ensuring access requirements are considered and implemented.
To be successful, you'll bring some of the following experience with you:
* Strong knowledge of identity management systems, including Active Directory, Azure Active Directory and AS400.
* Understanding Access Management best practices, processes and controls and role-based access control.
* Good analysis and administration skills with excellent attention to detail.
* Excellent organisational skills with the ability to plan and prioritise work without supervision, managing workload effectively.
* To effectively communicate with staff members of all levels including senior executives.
* A strong desire and focus on continuous improvements and personal development.
* Team player with the ability to work autonomously, flexibly and with enthusiasm.
Skills Required:
* Knowledge of working to standards/frameworks (ITIL/ISO)
* Working knowledge of an ITSM tool e.g. Service Now
* High level of time management skills
* Have good team working skills and ability to work in a fast-paced and high-volume operations.
* Working knowledge of Microsoft technologies, including Word, Excel and Office 365
* Great understanding of customer service and proven experience of providing high levels of customer service
* Clear and concise verbal communication, with technical and non-technical conversations
* Can articulate technical and non-technical conversations via written media
* Able to represent the company and the team professionally and responsibly internally and externally
* Self-motivated, with a willingness to help others when assistance may not be available
* Ability to learn new systems/services/processes within a fast-paced environment
* Ability to work under pressure
* An eye for detail and quality
And so much more
As the automotive industry changes, we're changing with it - putting our people in the front seat for the journey. We're the number one in what we do for a reason and that's because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.