Job Title: IT Service Delivery Specialist
We are seeking a skilled IT Service Delivery Specialist to join our team. In this role, you will be the first point of contact for customers and will be responsible for resolving their IT issues in a timely and professional manner.
The ideal candidate will have a strong technical background and excellent communication skills. They will also be able to work well under pressure and as part of a team.
Key Responsibilities:
* Logging, prioritization and assignment of incidents and service requests
* Managing the service desk number while on shift
* Achieving First Time Fix (FTF) protocol for all incidents within Service Level Agreement (SLA)
* Escalating incidents/requests to other teams when unable to resolve at first line
* Capturing required details to log tickets accurately
* Reporting of statistics as required
Required Skills and Qualifications:
* Degree qualified or similar level of higher education
* Good understanding of enterprise technologies
* Competent with Microsoft Office applications
* Experience working in a team on a 24x7 shift basis
* Excellent customer service skills
* Strong foundation and/or passion for computing and IT
Benefits:
This role offers a competitive salary and benefits package, including opportunities for career development and growth.
Others:
We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we do not discriminate against any individual based on their background, age, sex, disability or any other protected characteristic.