Job Summary
The Cloud & IT Manager will provide leadership and hands-on management of Cloud & IT functions within the organization. This role ensures that IT aligns with business goals, supports compliance requirements, optimizes cloud resources with a strong level of automation, and maintains a secure and efficient technology environment.
Main Responsibilities
1. Infrastructure and Cloud Management:
* Manage and optimize the company's Azure Cloud infrastructure.
* Support the full development team with DevOps knowledge (e.g., automation of deployments, setup of infrastructure for new components, etc.).
* Ensure high availability, scalability, and security of IT systems to agreed SLAs.
* Monitor and manage cloud resources, focusing on cost efficiency and performance.
* Develop and maintain business continuity and disaster recovery plans.
* Ensure systems and data are backed up and can be restored promptly.
* Test and update recovery procedures regularly.
* Continuous improvement of our infrastructure.
2. Information Security:
* Maintain comprehensive information security policies and procedures.
* Conduct risk assessments, security audits, and ensure incident response readiness.
* Protect the organization against cyber threats and data breaches.
* Support SOC2 and PCI compliance efforts, especially on the technology aspects.
3. IT Management:
* Develop and implement the company's IT strategy, aligning it with business objectives.
* Provide a voice to leadership for IT investments and infrastructure.
* Lead approved internal IT projects, from planning to execution, ensuring they meet business needs and timelines.
* Prepare and manage the IT budget, ensuring effective allocation of resources.
* Monitor IT expenditures and seek cost-saving opportunities.
* Forecast future IT costs and investments.
* Evaluate, select, and manage vendors, contracts, and service agreements.
4. IT Operations and Support:
* Oversee day-to-day IT operations to ensure reliable and efficient IT service delivery.
* Manage IT support, troubleshooting, and maintenance activities.
* Ensure timely resolution of technical issues and provide support to staff.
* Maintain an inventory of all IT assets, including laptops, servers, and other equipment.
* Ensure regular maintenance, updates, upgrades, and security measures for laptops and other devices.
Main Requirements
5. Required Skills:
* Autonomy: High motivation, self-starter, well-organized, comfortable interacting with a diverse range of colleagues, all working remotely across multiple time zones.
* Team Player: Works well with others and helps the entire team succeed on common goals.
* Technical Proficiency: Solid engineering background, preferably in Microsoft technology stacks and deep hands-on knowledge of Cloud technologies and especially Azure.
* Database Knowledge: Solid experience with SQL for either SQL Server or Azure SQL.
* Communication Skills: Strong written and verbal communication skills to articulate complex technical details and work collaboratively with stakeholders and team members.
* Hands-on attitude: Comfortable implementing all kinds of changes directly.
* Process Improvement mindset: Always looking for how to improve our infrastructure and IT management, including automation wherever possible.
6. Preferred Skills:
* Prior experience in similar roles with both Cloud and IT management.
* Familiarity with tools like Jira, Confluence, GitHub, and Teams.
* Knowledge of cybersecurity compliance frameworks.