Customer Support Specialist
We are looking for a customer support specialist who can provide excellent service to our clients in a dynamic and international environment.
Our Offer
* Work location: Lisbon – one of the best and sunniest places in Europe to live;
* Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
* One flight per year to your home country (within Europe);
* Health insurance from day one in the company;
* Ongoing certification and training opportunities;
* Refer a Friend program with attractive incentives;
* Free on-site medical consultations, sports and social activities, great internal parties, festivals, workshops and more.
Responsibilities
* Responsible for answering customer inquiries within a set timeframe;
* Answering customer inquiries through troubleshooting;
* Identifying potential escalations and executing them according to the correct procedure;
* Collaborating with backoffice and other departments to provide a targeted solution to the customer.
Your Profile
* Fluent level of Dutch and B2 level of English;
* You enjoy working with people and possess excellent communication skills;
* International mindset;
* Available for relocation to Portugal;
* Preferably have experience in a call center environment.