Job Overview
We are seeking a skilled Technical Services Specialist to join our team. As an Operations Engineer, you will play a key role in maintaining advanced technical systems and providing top-notch service to our users.
Responsibilities
* Maintain advanced DataMiner Systems by resolving customer issues and ensuring maximum service availability.
* Provide consultation to help customers realize the full potential of their system.
* Work closely with both squad and chapter members in an agile environment.
* Maintain high-quality standards and provide internal departments with product feedback.
Requirements
To be successful in this role, you will need:
* Knowledge of TCP/IP (firewalls, routers, etc.), multithreading, web services, .Net Remoting, and Wireshark.
* Basic knowledge of C# is preferred, or good experience with a similar language.
* Experience with HTML, XML, client-server systems, and SNMP.
* Strong affinity with MS Windows operating systems.
* Knowledge of MySQL and Cassandra is an asset.
* Basic familiarity with HFC broadband, IPTV, broadcast, and satellite systems is a plus.
Your Competencies
You will be working in a highly technical environment prone to constant change and evolution. On top of that, you'll have to collaborate with a great many people. All very exciting! But it also calls for a special kind of mind- and skillset.
* You are a fast learner who adapts quickly to new situations.
* You are communicative and have strong interpersonal and organizational skills.
* You think logically and are customer-oriented.
* You have natural technical insight.
* You have good verbal and written communication skills in English.
* You have a bachelor's, master's, or doctorate degree in ICT, Software and/or Telecom.