At Talkdesk, we are courageous innovators focused on redefining the customer experience. We champion an inclusive and diverse culture representative of the communities in which we live and serve. We give back to our community by volunteering, supporting non-profits, and minimizing our global footprint. Thousands of employees, customers, and partners around the world trust Talkdesk to deliver better experiences.
We are recognized as a cloud contact center leader by organizations like Gartner and Forrester. With substantial funding, a strong valuation, and a presence on prominent rankings, Talkdesk offers an opportunity to contribute to transformational growth.
We embrace FAST, our fundamental operating principles that define who we are as an organization. FAST stands for Focus + Accountability + Speed, guiding us to make the impossible possible.
* Focus: Focus time, energy, and attention on what is most impactful for the business and how to partner with others.
* Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
* Speed: Execute with agility and urgency. Make good and timely decisions that keep the organization moving forward.
* Talkdesker: YOU!
Are you passionate about working with cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to join a world-class engineering team and contribute to a globally recognized technology leader?
If so, your next big opportunity awaits at Talkdesk. We are a global leader in customer experience solutions powered by AI, with a mission to elevate the customer service experience through cloud-based AI and big data technologies.
As a Senior Software Engineer, you will contribute to the design and development of AI-driven architectures that power our next-generation intelligent customer engagement platforms. Your work will help shape AI-powered customer experiences and enhance the intelligence and efficiency of our service platforms.
Job Responsibilities:
* Develop and enhance a cloud-based data foundation system and AI agent platform. Leverage AI/ML models, apply prompt engineering techniques, and conduct data analysis across structured, semi-structured, and unstructured data. Utilize data mining, BI, and data transformation and processing.
* Collaborate with cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a high-performance, reliable, scalable service with assured AI quality.
* Contribute to architectural discussions, provide technical design input, and ensure alignment with the technology roadmap while adopting best practices.
* Shape the engineering roadmap to ensure solutions are scalable and extensible while meeting business needs.
* Support and mentor junior engineers, fostering a collaborative and innovative development culture.
* Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.
Qualifications:
* Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
* 5+ years of experience in backend development for cloud-based services, with a focus on scalability, reliability, and performance.
* Proficiency in Java, Python, C++, C#, Kotlin, Scala, or similar languages.
* Experience building and optimizing data-intensive services, including data processing, transformation, storage, and retrieval at scale.
* Strong problem-solving skills and ability to design scalable solutions for AI-driven services.
* Strong written and verbal English communication skills.
* Prior experience with data platforms and/or AI services is highly desirable.
* Experience with distributed data platforms and modern data architectures (e.g., Apache Spark, Databricks, Kafka, Delta Lake) is desirable.
* Experience in data science and applying AI/ML models is a plus.
Additional Notes: This position will follow a hybrid work model.
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Work Environment and Physical Requirements:
Primarily office-based work with extended periods of sitting or standing and computer-related duties. Limited lifting and equipment use.
To support our values, Talkdesk is committed to empathetic, inclusive, and diverse hiring and career advancement for all persons, without regard to ethnicity, race, national origin, religion, gender, gender identity, sexual orientation, age, disability, marital status, veteran status, or any other legally protected status.
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