We are seeking a dedicated Customer Support Specialist to join our team in Lisbon. This role offers an excellent opportunity to launch or advance your professional career within a vibrant, international business environment.
The primary contact point for our customers who communicate in German will be responsible for providing comprehensive support and effective issue resolution across digital platforms (chat, email) and voice channels (phone). Clear and professional communication, both in German and English, is essential for documenting interactions and maintaining high customer satisfaction. All necessary technical gear will be supplied by the company.
Key Responsibilities:
* Provide timely and effective support to customers via phone, email, and chat
* Resolve customer complaints and issues in a professional and courteous manner
* Document all interactions with customers in a clear and concise manner
* Maintain accurate records of customer interactions and issues
Requirements:
We are looking for candidates who possess the following skills and qualifications:
* Language Skills: Complete fluency in German (native or C1/C2 level) is a strict requirement, alongside strong working proficiency in English (B2 minimum)
* Work Authorization: Candidates must possess current legal authorization to work in Portugal, demonstrated by an EU/EEA Citizenship, a valid Refugee Card, or a Residency Card that remains valid for over one year
* Experience: While previous experience in a customer-facing role is welcomed, it is not compulsory; we value attitude and willingness to learn and provide full training
Benefits:
We offer a competitive salary structure supplemented by a meal allowance and health insurance coverage. We are dedicated to employee development and provide clear paths for career progression. Furthermore, a non-disclosed relocation package is available for candidates moving to Lisbon.
Work Structure & Compensation:
You will work Monday through Friday on rotating shifts scheduled between 06:00 and 22:00. Weekends (Saturday and Sunday) are your dedicated days off. To assist with early starts, especially the 06:00 shift, we offer financial support for transport via an Uber reimbursement of up to €25.00 per trip.