Launch your career in tech support and take on the challenge of assisting users worldwide.
This role is perfect for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a dynamic setting.
Key Responsibilities:
* Handle customer inquiries through email and chat only, providing prompt, courteous, and clear responses.
* Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed.
* Consistently meet quality and performance targets, including SLA requirements.
* Participate in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments.
* Approach each case with empathy and a solution-focused mindset.
* Contribute ideas to improve workflows and help foster a culture of continuous improvement.
Benefits:
* A supportive, fast-paced work environment.
* Ongoing training and development opportunities.