Immerse Yourself in a Dynamic Tech Support Role - Elevate User Experience Worldwide
Unlock Your Potential as a Customer Support Team Member and Contribute to Seamless Assistance for Digital Product Users. As a Key Player, You Will Be Responsible for Resolving Issues, Guiding Users, and Creating Consistently Positive Experiences Through Written Communication Channels.
Key Responsibilities:
* Provide Clear and Courteous Assistance to Customers via Email and Chat, Ensuring Quick Resolution of Inquiries
* Follow Established Support Protocols (SOPs) to Resolve Issues Effectively or Escalate When Necessary
* Maintain High Performance Standards in Line with Quality Expectations and Service Level Agreement Goals
* Participate in Ongoing Training, Coaching, and Feedback Sessions to Develop Skills and Stay Up-to-Date with Product Features
* Approach Each Interaction with Empathy and a Problem-Solving Mindset to Ensure a Positive User Experience
* Contribute to a Culture of Continuous Improvement by Sharing Ideas and Embracing Team-Driven Success
Requirements:
* Proficiency in French (C2 level)
* Proficiency in English (B2 level)
* EU Citizenship or Portuguese Residency Card
* At Least One Year of Experience in Customer Support or a Related Field
* Strong Analytical, Leadership, and Communication Abilities
* Desire to Learn and Advance in the Field
Benefits:
* Competitive Benefits Package Including Meal Allowance, Health & Life Insurance, and Relocation Assistance
* Collaborative Work Environment: Be Part of a Communicative and Supportive Team
Take Your Career to New Heights - Apply Now!