Excelia is a multinational Consulting, Technology and Professional Services company with over 25 years of experience. We provide services in more than 50 countries across Europe, Latin America and the United States from our 10 own offices. Position Salesforce Business Analyst (Warranty) Location Porto, Portugal | Hybrid – 2 to 3 times per month in the office Main responsibilities Moving the functionality from SalesCore to Salesforce for the warranty of units. Define the team and stakeholders to define the specification/KPI's. Maintain communication within the project team and the business stakeholders. Lead the project from business perspective. Lead the User Acceptance Test. Plan the training with the affected locations and verify the effectiveness. Requirements 2+ years of proven experience as Salesforce Business Analyst in the Warranty domain. Salesforce Service and CRM. Knowledge of SAP systems. Case and complaint management tools. Data migration and reporting basics. Integrations & UAT. Tools such as Azure DevOps and Confluence. Strong knowledge of complaints / case management processes. Hands‐on experience with CRM platforms, preferably Salesforce. Ability to create business and functional requirements, process flows, user stories and acceptance criteria. Solid understanding of system integrations, data migration concepts, reporting, dashboards, and KPIs. Experience in transformation, migration, or CRM implementation projects. Fluency in English (mandatory). If you think you're a good fit, don't hesitate to apply for this opportunity. #J-18808-Ljbffr