Mercier Consultancy MD is seeking a skilled German Speaking Support Agent specializing in Logistics to join our vibrant team in Greece. This role is perfect for individuals who are passionate about customer support and have a keen interest in logistics and supply chain management. As a key member of our support team, you will assist our German-speaking clients, ensuring they receive prompt and effective support regarding our logistics services.Key ResponsibilitiesProvide exceptional customer service to German-speaking clients through various channels including phone, email, and chatAssist customers with inquiries related to logistics services, including shipment tracking, delivery options, and service policiesEffectively manage and resolve customer complaints to maintain high satisfaction levelsDocument all customer interactions accurately in our CRM system to ensure comprehensive supportCollaborate with logistics and operations teams to provide timely solutions and updates to clientsStay informed about service offerings, industry trends, and company policies to provide accurate informationRequirementsFluency in German (both written and spoken) is essential; proficiency in English is an advantageExperience in customer service, preferably within the logistics or supply chain sector, is preferredStrong communication and interpersonal skills, with a focus on customer experienceExcellent organizational skills to manage multiple inquiries simultaneouslyFamiliarity with CRM systems and customer support software is beneficialAbility to work independently in a fast-paced environmentA commitment to delivering high-quality service and ensuring customer satisfactionBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageMonthly Performance Bonus2 Extra Salaries Per YearFully Paid TrainingHealth InsuranceAnd Much More..#J-18808-Ljbffr