Description
Tired of being just a number in a massive call center?
We are Batmaid, a Swiss-based company that recently expanded our in-house Customer Service hub in Lisbon. Unlike an outsourcing agency or a BPO, when you join us, you work
directly for our brand
. You'll be part of our core team, supporting our own clients and our dedicated cleaning agents (our Batmaids).
The Opportunity
We are looking for an experienced
French-speaking
professional who values stability and a healthy work-life balance. If you are currently feeling the weight of rigid micromanagement or the uncertainty of short-term contracts, we offer a different kind of environment here at Batmaid.
Our Offer
* Stability from Day 1: You receive a permanent contract and full pay from your very first day of training.
* Attractive Package: A competitive base salary supplemented by a monthly attendance and performance bonus.
* Full Benefits: Private health insurance, a transportation allowance and a meal allowance paid via a meal card.
* Hybrid Flexibility: Once you've mastered our processes during the initial training and onboarding on-site, we offer a hybrid work model to support your work-life balance.
* Prime Location: Our office is located at Sete Rios making your commute effortless by train, metro or bus.
Your Mission
* Once a client books via the app, you take the lead. You maintain close relationships with both clients and cleaning agents, ensuring smooth communication and a great service experience for everyone involved.
* Logistics can be tricky. When a last-minute change happens or a scheduling puzzle arises, you have to find the best outcome for both the client and the agent.
* You manage feedback, handle complaints professionally and help ensure that every service meets our quality standards.
* You keep information up to date, process contract changes, manage absences and support payroll-related questions from employees.
Requirements
* You are native or fluent in French (C2) with a strong professional command of English (C1). You're comfortable switching between the two in a fast-paced environment.
* You have at least 1+ years of experience in Customer Service, Coordination or Hospitality. More importantly, you have a proactive, hands-on mindset.
* You have a calm, friendly presence on the phone. You understand that you aren't just "closing tickets", but helping someone manage their home or their livelihood.
* You are excited about the prospect of joining a growing hub. You are someone who likes to contribute ideas and help shape how a team works.
Ready to make an impact?
If you want a role where you can use your language skills, support people, and help us build something meaningful in Lisbon, we'd love to meet you.
Apply now and be part of a company that's changing the cleaning industry - for good.