Where will you work?
Our client is a german multinational company who is looking for a Team Leader who speaks fluent French.
The Team leader will give support to the Team Manager or process teams, promoting a culture of excellence in service delivery and customer experience, developing high performance and continuous improvement. In this position will also be responsible to ensure the interface between the country and the teams as well as service reports
What will you do?
- Ensure and give strategic and operational support to different order-to-cash teams;
- Coordinate the team stimulating the team spirit and motivation;
- Ensure the service and process execution according to defined KPI ´s;
- Report performance and quality metrics,
- Coordinate multifunctional meetings to discuss business results and action plans;
- Coordinate the development of innovative and operational solutions through the creation of an
environment of continuous improvement.
- Promote the exchange of ideas and opinions, establishing a network of contacts.
Who are we looking for?
University degree and/or master degree;
Languages - French native and English B2 (Mandatory)
2 Years of experience in areas such as client support, sales, marketing and/or previous experience on a shared services center;
Experience in team management and knowledge in project management.
The ability to connect with a diverse team and understand the human element behind the metrics.
You thrive in fast-paced BPO environments with constant changes.
What do we offer?
- Annual performance bonus.
- Meal allowance of €11/day, around €******* per month.
- Health insurance.
- Access to nutrition and psychology consultations