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Customer Success Manager: German Speaking, Lisbon
Client:
RoomRaccoon
Location:
Lisbon, Portugal
Job Category:
Other
-
EU work permit required:
Yes
Job Reference:
9199f3474e0d
Job Views:
6
Posted:
23.06.2025
Expiry Date:
07.08.2025
Job Description:
We're looking for a customer-centric individual to join our scaling customer success team in Germany. We are specifically seeking a German-speaking consultant responsible for the DACH region (Germany, Austria, and Switzerland).
Your role will focus on client satisfaction, retention, adoption, and expansion within client portfolios. Our ideal candidate will have experience working in a product-led business and possess hospitality, particularly hotel, experience.
Tasks
Your main duties and responsibilities will include but are not limited to:
- Reaching out directly to hoteliers to advise them on the benefits of RoomRaccoon
- Delivering demos to interested hoteliers demonstrating RaccoonPay and additional benefits
- Developing a deep understanding of our product suite, competitor pricing, and offerings
- Engaging proactively with hoteliers to understand their goals, challenges, and objectives
- Serving as the primary contact, building strong relationships with key stakeholders
- Conducting regular check-ins and reviews to monitor progress and satisfaction
- Identifying opportunities to optimize and enhance the customer experience based on feedback and usage
- Providing training and educational resources to empower hoteliers
- Identifying upsell opportunities based on evolving customer needs
- Collaborating with sales to develop tailored proposals for expansion
- Developing strategies to address concerns and prevent churn
Requirements
About you:
Our ideal candidate has/is:
- Fluent in German and English
- At least 3 years of relevant experience
- Experience in hotel sales and/or SaaS is advantageous
- Patient, empathetic, and able to lead conversations, handle emotions, and upsell
- Motivated to work in a fast-paced, high-tech, entrepreneurial environment with strong prioritization skills
- Driven to revolutionize the hotel industry worldwide
- Team-player, organized, detail-oriented
- Passionate about international business and technology
Additional Benefits
- Loyalty Program (Equity)
- Commission & OTE for sales roles
- Formal training and development
- Employee referral campaigns
- Friday drinks & lunches
- Quarterly massages
- Birthday lunch
About us
This is what you tell people at parties:
I work at an international, rapidly growing tech company revolutionizing hoteliers worldwide. RoomRaccoon has been awarded the world's best Hotel Management System for two consecutive years and empowers hoteliers to manage their properties more effectively. Our team of 100 professionals operates from 10 offices globally.
"It's an exciting time to join RoomRaccoon. Through innovation, we have entered many markets and grown our international team dedicated to our mission of becoming the world's number one hotel management system." - Tijmen van Dijl (CEO & Co-Founder)
The hotel industry is central to our story. Our founder, Nadja Buckenberger, faced many challenges when opening her hotel in Breda in 2014. Unable to find an affordable management solution, she co-created RoomRaccoon, a comprehensive property management system that has grown to serve over 100 hotels worldwide.
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