Job Title
E-commerce Customer Care Specialist with Swedish Language Expertise
-----------------------------------
We are seeking a highly skilled E-commerce Customer Care Specialist to join our team. The ideal candidate will possess strong communication and customer service skills, as well as a C2-level proficiency in Swedish and fluent English.
Job Description
The successful candidate will be responsible for handling inquiries related to online orders, including delivery, returns, refunds, and payment issues. They will also communicate with customers via phone, email, and chat, ensuring data security in compliance with GDPR and PCI standards.
In this role, you will work closely with logistics and financial teams to resolve complex cases and escalate internal procedures. Your attention to detail and problem-solving attitude will be essential in delivering exceptional customer experiences.
Required Skills and Qualifications
* C2-level Swedish and higher
* Fluent English (C1)
* Strong communication and customer service skills
* Detail-oriented mindset and problem-solving attitude
Benefits
This is an excellent opportunity to join a dynamic team and contribute to the success of our company. You will have the chance to work with a global leader in technology and design, supporting users of our e-commerce platform through every step of their order journey.
As a valued member of our team, you can expect:
* A competitive salary package
* Opportunities for career growth and professional development
* A supportive and collaborative work environment