Why Ryan?
1. Competitive Compensation and Benefits
2. Home Office Stipend
3. Business Connectivity Reimbursement (Phone/Internet)
4. Gym Membership or Equipment Reimbursement
5. LinkedIn Learning Subscription
6. Flexible Work Environment
7. Tuition Reimbursement After One Year of Service
8. Accelerated Career Path
9. Award-Winning Culture & Community Outreach
We are looking for a detail-oriented and proactive Workflow Controller/Coordinator to oversee, monitor, and optimize our workflow processes, ensuring smooth and efficient service delivery. The role involves tracking performance, analyzing data and trends, and identifying opportunities for continuous improvement to enhance efficiency and effectiveness across the department.
Key Responsibilities:
Workflow Monitoring & Tracking:
10. Oversee the end-to-end workflow, ensuring processes run smoothly and deadlines are met.
11. Track performance metrics, identify bottlenecks, and implement solutions to optimize workflow.
Data Analysis & Reporting:
12. Compile, analyze, and interpret workflow data to identify trends and areas for improvement.
13. Create and maintain regular reports on workflow performance for management review.
14. Provide actionable insights based on data to improve efficiency and effectiveness.
Continuous Improvement:
15. Assess current processes and recommend changes to improve productivity and service delivery.
16. Collaborate with teams to implement process enhancements and monitor their impact.
Service Delivery Management:
17. Work closely with service delivery teams to ensure tasks are completed within defined timelines.
18. Identify and mitigate risks that could impact the quality or timeliness of service delivery.
Stakeholder Communication:
19. Act as the central point of contact for workflow-related queries and updates.
20. Communicate effectively with team members and stakeholders to ensure alignment and clarity.
Documentation & Compliance:
21. Maintain accurate and up-to-date documentation of workflows and related processes.
22. Ensure adherence to company policies, industry standards, and regulatory requirements.
Education:
23. Bachelor's degree in business administration, Operations Management, or a related field (or equivalent experience).
Experience:
24. Interest in workflow coordination, operations management, or a similar role.
25. Familiarity with data analysis and reporting tools.
Skills:
26. Strong organizational and time-management skills.
27. Excellent analytical and problem-solving abilities.
28. Effective communication and interpersonal skills.
29. Proficiency in workflow management and data visualization tools (e.g., Excel, Power BI, workflow software).
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